TeleTech
TTEC (formerly TeleTech) is a global customer experience and business process outsourcing provider that designs, builds, and operates contact centers and digital CX solutions for enterprises across industries. It offers services such as omnichannel customer support, sales and retention, CX strategy and consulting, and customer analytics, generating revenue through long-term service contracts and managed operations. The company serves clients primarily in North America and internationally through a mix of onshore, nearshore, and offshore delivery centers.
- Contact Center Software
- Customer Support & Help Desk
- Customer Success Software
- Revenue
- $2.5B
- Employees
- 69,000
- Founded
- 1982
- Headquarters
- Englewood, United States of America
What 26 Arbolus experts think of TeleTech
NPS scores range from 0 to 10, with a mean in the 7–10 range for most long-term users and high spenders. Three users on OffBoarding or early-stage implementation provide NPS below 6 and display lower stickiness and renewal uncertainty. High-value users who have been implemented for more than one year report strongly positive NPS (9–10) and clear renewal intent. Key themes include strong satisfaction among entrenched enterprise users, with dissatisfaction concentrated among short-term and offboarding stakeholders.Overall Customer Sentiment: Positive
Who reviewed TeleTech
- C-Suite 65% (17)
- Director 23% (6)
- Manager 12% (3)
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Sentiment
11 Net Promoter Score, from 26 scored reviews- Promoters 10
- Passives 9
- Detractors 7
Cumulative NPS by month
-2 over 4 months- Jul 9
- Aug 6
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 29 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Top alternatives
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