Arbolus Intelligence

TaskUs

taskus.com · New Braunfels, United States of America

TaskUs is a business process outsourcing company that provides digital customer experience, content moderation, and back-office support services for technology, e-commerce, gaming, and other high-growth companies. It delivers outsourced customer support, trust and safety operations, and AI data services through a global network of service centers and remote teams. TaskUs generates revenue through long-term service contracts and managed operations fees with enterprise and mid-market clients.

  • Customer Support & Help Desk
  • Cybersecurity Services
  • IT Consulting & Implementation
Listed in
Revenue
$970.0M
Employees
47,000
Founded
2008
Headquarters
New Braunfels, United States of America

What 31 Arbolus experts think of TaskUs

NPS scores skew positive, with most respondents rating TaskUs between 7 and 10. Renewal intention among higher spenders and influencers is strong, especially in tech and digital transformation roles. Stickiness is high, with the majority of customers maintaining relationships for over a year and viewing TaskUs as strategic partners. Key praise themes include scalability, technology-enabled efficiency, and flexibility. Constructive feedback notes areas for improvement in automation, analytics, and integration challenges. Overall Customer Sentiment: Positive

Who reviewed TaskUs

Total customers 31 31 current · 0 former
Reviews growth +29 in six months
Seniority of respondents
  • C-Suite 61% (19)
  • Director 32% (10)
  • Manager 6% (2)
Revenue Partner Director NPS 7 Submitted Jul 2026
Engineering Executive C-Suite NPS 8 Submitted Sep 2026
Operations Leader Director NPS 9 Will renew Submitted Oct 2024

Employer names and spend open in the full report, along with the other 28 customers.

Everything 31 customers told us about TaskUs.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

19 Net Promoter Score, from 31 scored reviews
  • Promoters 11
  • Passives 15
  • Detractors 5

Cumulative NPS by month

-1 over 6 months
  • Oct 9
  • Mar 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 19 across 1 companies.

Praised

  • Technology-Enabled Delivery
  • Scalability and Flexibility
  • Strong Customer Service
  • Leverage AI and Analytics

Criticised

  • Variable Service Quality
  • Limited Automation and Analytics
  • Integration and Delivery Challenges
  • Risk of Automation Displacement

What customers say

Technology-Enabled Delivery
“I appreciate TaskUs’s combination of human support and technology-driven service model, which brought improved efficiency and consistent performance.”
Scalability and Flexibility
“I value TaskUs for its flexibility and scalability, allowing us to adjust support capacity in line with fluctuating customer demand and organizational priorities.”
Strong Customer Service
“I rely on TaskUs to deliver scalable customer experience, manage changing volumes, and provide operational efficiency not feasible with internal resources alone.”

Renewal intent

Plan to renew 80%
  • Will renew 8
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 100% 4 answers
  • 8.5/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 31 + 0

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