SYSAID
SysAid develops IT service management (ITSM) and help desk software that helps organizations manage IT assets, service requests, incidents, and workflows. Its cloud and on‑premise platforms are used by mid-sized and large enterprises across industries to streamline IT operations and support employees. The company generates revenue through subscriptions and licenses, along with related services and support.
- Customer Support & Help Desk
- IT Consulting & Implementation
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2002
- Headquarters
- Israel
What 6 Arbolus experts think of SYSAID
NPS scores cluster around 8 for most (60%), with one low (5) and one high (10); this results in a generally positive, though not extraordinary, sentiment profile. Definite renewal intent is present in 40% (2 of 5), all Influencers and high spenders, while uncertainty persists among Users. All respondents are in the MoreThan1Year implementation stage, indicating solution stickiness. Key themes include sustained satisfaction among respondents with renewal intent and a need for further engagement among mid-satisfaction or unsure customers.Overall Customer Sentiment: Positive
Who reviewed SYSAID
- C-Suite 50% (3)
- Director 33% (2)
- Manager 17% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jul 8
- Oct 6
- Apr 8
- Jun 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 18 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by SYSAID customers
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use SYSAID
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