CLOZD
Clozd is a win-loss analysis and customer research firm that helps B2B companies understand why they win and lose deals and how buyers make decisions. It combines a software platform with managed research services to collect, analyze, and operationalize buyer feedback for sales, product, and marketing teams. The company generates revenue through subscriptions to its platform and fees for ongoing win-loss and customer insight programs.
- Product Analytics & Feedback
- Customer Success Software
- IT Consulting & Implementation
- Revenue
- $15.0M
- Employees
- 120
- Founded
- 2017
- Headquarters
- Lehighton, United States of America
What 8 Arbolus experts think of CLOZD
NPS scores are predominantly high (8-10), with most users rating CLOZD favorably and willing to recommend it, particularly after more than a year of use. Renewal intent is overall positive, though a minority of high spenders are unsure, citing integration and customization gaps as decision factors. Stickiness is strong, with most customers at the MoreThan1Year implementation stage. Qualitative themes highlight centralized analysis, usability, and decision support as drivers of satisfaction. Some users note improvement potential in analytics depth and integration.Overall Customer Sentiment: Positive
Who reviewed CLOZD
- C-Suite 12% (1)
- Director 62% (5)
- Manager 25% (2)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about CLOZD.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Apr 8
- May 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- AI Features and Automation
- Expanding Use Across Teams
- Automating Analysis and Recommendations
- Critical for Market Intelligence
Criticised
- Fit for Simpler Teams
- AI and Automation Gaps
- Customization and Reporting Flexibility
- Dependence on Reliable Data for AI
What customers say
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 8/10 Average score from undecided customers
Report
More in Data & Analytics and Customer Support
Other companies in both categories with a customer report.
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