CPOMS
CPOMS provides a cloud-based safeguarding and pastoral management platform used by schools and other education providers to record, track, and manage child protection, welfare, and behavior concerns, helping staff share information securely and comply with safeguarding requirements. The company sells its software on a subscription basis primarily to schools, multi-academy trusts, and local authorities.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2011
- Headquarters
- Skipton, United Kingdom
What 18 Arbolus experts think of CPOMS
NPS scores trend highly positive, with the majority of users providing scores between 8 and 10. Renewal intent is strong, particularly among influencers and decision makers, with only one user indicating a lack of renewal intent. Most institutions are in the MoreThan1Year implementation stage, highlighting enduring adoption and stickiness. Key positive themes include ease of use, efficient incident logging, and comprehensive pupil record access, while the most significant caution is around complete reliance on automation or AI for safeguarding. Overall Customer Sentiment: Positive
Who reviewed CPOMS
- C-Suite 44% (8)
- Director 31% (6)
- Manager 25% (5)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about CPOMS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 8
- Detractors 3
Cumulative NPS by month
+2 over 6 months- Jan 6
- Mar 7
- May 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 39 across 3 companies.
Praised
- Assistive AI for Workflow
- Enhanced Online Logging
- Consolidated Safeguarding Insights
- Holistic Student View
Criticised
- Customer Reluctance to Full Automation
- Data Privacy Concerns
- Competition from AI-Enabled Tools
- Potential Over-Reliance on Technology
What customers say
Renewal intent
Plan to renew 89%Plan to renew, by seniority
- 67% 3 answers
- 100% 3 answers
- 100% 2 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by CPOMS customers
Report
More in Security & Compliance and Customer Support
Other companies in both categories with a customer report.
For people who use CPOMS
Do you use CPOMS at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of CPOMS have already contributed
Takes a few minutes. Your identity stays anonymous.