Cresta Intelligence Inc.
Cresta Intelligence Inc. provides an AI-powered platform that assists contact center agents and managers with real-time guidance, coaching, and analytics to improve customer service performance and sales outcomes. Its software integrates with existing contact center and CRM systems to analyze conversations, surface recommendations, and deliver insights that help enterprises increase efficiency and customer satisfaction. The company generates revenue through subscription-based SaaS licenses and related services for large and mid-market organizations.
- Customer Support & Help Desk
- Contact Center Software
- Speech & Conversational AI Infrastructure
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 23 Arbolus experts think of Cresta Intelligence Inc.
NPS scores are predominantly high, with 70% of respondents scoring 8 or higher, indicating a favorable advocate base. Renewal intent is positive in a minority but with a significant cluster not sure on renewal, especially among high spenders. Stickiness is reflected by the fact that over 65% are in deployment stages of more than one year, while a smaller segment is in pilot or early stages. The primary theme is high satisfaction from long-tenured customers, with some renewal hesitancy concentrated in larger deployments.Overall Customer Sentiment: Positive
Who reviewed Cresta Intelligence Inc.
- C-Suite 70% (16)
- Director 22% (5)
- Manager 9% (2)
Employer names and spend open once the report publishes.
Tell us when the Cresta Intelligence Inc. report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
13 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 8
- Detractors 6
Cumulative NPS by month
-2 over 6 months- Mar 10
- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 13 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 44% 9 answers
- 0% 2 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Cresta Intelligence Inc.
Do you use Cresta Intelligence Inc. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 23 customers of Cresta Intelligence Inc. have already contributed
Takes a few minutes. Your identity stays anonymous.