Echopass (acquired by Genesys in 2013)
Echopass was a provider of cloud-based contact center solutions that offered hosted call routing, IVR, and customer interaction management services for enterprises, and generated revenue through subscription and managed service fees. The company focused on delivering scalable, multi-tenant contact center platforms integrated with CRM and telephony systems. Echopass was acquired by Genesys in 2013 and its offerings were integrated into Genesys’ cloud contact center portfolio.
- Contact Center Software
- Customer Support & Help Desk
- Communications & Meetings
- Revenue
- $30.0M
- Employees
- 150
- Founded
- 2000
- Headquarters
- Pleasanton, United States of America
What 86 Arbolus experts think of Echopass (acquired by Genesys in 2013)
NPS distribution reveals a concentration in the 8–10 range (58%), with 25% in the 6–7 range, and a minority reporting scores of 5 or below. Renewal intent is positive among high spenders and mature installations; of those providing data, 65% intend to renew, with not sure/no making up the rest. Stickiness is high: 50%+ are in the 'MoreThan1Year' or longer implementation stage, reflecting strong embeddedness within workflows, while pilots and early stages comprise ~22%.Positive
Who reviewed Echopass (acquired by Genesys in 2013)
- C-Suite 70% (60)
- Director 24% (21)
- Manager 6% (5)
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Sentiment
23 Net Promoter Score, from 86 scored reviews- Promoters 33
- Passives 40
- Detractors 13
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 43% 21 answers
- 75% 8 answers
- 0% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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