Exotel
Exotel is a cloud telephony and customer engagement platform that provides virtual phone numbers, contact center software, and communication APIs for voice, SMS, and WhatsApp. It serves businesses across sectors in India and Southeast Asia, helping them manage inbound and outbound customer interactions over the cloud. The company generates revenue through subscription plans and usage-based fees for its communication services.
- Contact Center Software
- Communications & Meetings
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 900
- Founded
- 2011
- Headquarters
- Bengaluru, India
What 24 Arbolus experts think of Exotel
24 customers have reviewed Exotel so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Exotel
- C-Suite 48% (12)
- Director 52% (12)
Employer names and spend open once the report publishes.
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Sentiment
33 Net Promoter Score, from 24 scored reviews- Promoters 11
- Passives 10
- Detractors 3
Cumulative NPS by month
-2 over 6 months- Feb 10
- May 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 92%Plan to renew, by seniority
- 80% 5 answers
- 100% 7 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by Exotel customers
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For people who use Exotel
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