Five9 Inc
Five9 is a provider of cloud-based contact center software that enables enterprises and mid-market organizations to manage inbound, outbound, and omnichannel customer service and sales interactions. Its platform includes automatic call distribution, interactive voice response, workforce optimization, analytics, and AI-powered automation, sold primarily on a subscription basis. The company serves customers across industries such as financial services, retail, healthcare, and technology.
- Contact Center Software
- Customer Support & Help Desk
- Speech & Conversational AI Infrastructure
- Revenue
- $1.0B
- Employees
- 2,600
- Founded
- 2001
- Headquarters
- San Ramon, United States of America
What 51 Arbolus experts think of Five9 Inc
Net Promoter Scores (NPS) are predominantly high, with most experts reporting scores of 8–10, indicating strong advocacy and satisfaction. Renewal intent is robust among major spenders and mature deployments, with a minority expressing uncertainty tied to feature gaps and cost. Stickiness is underlined by multi-year implementations and deep integration; low stickiness is observed mainly in pilot phases or early implementation. Thematic feedback highlights reliability, cloud scalability, and operational ROI as drivers of positive sentiment, while concerns include advanced analytics, integration flexibility, and global reach.Overall Customer Sentiment: Positive
Who reviewed Five9 Inc
- C-Suite 70% (36)
- Director 22% (11)
- Manager 8% (4)
Employer names and spend open in the full report, along with the other 48 customers.
Everything 51 customers told us about Five9 Inc.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 51 scored reviews- Promoters 19
- Passives 21
- Detractors 11
Cumulative NPS by month
+1 over 6 months- Mar 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 30 across 11 companies.
Praised
- Rapid Implementation and Cloud Flexibility
- Integrated Omnichannel and CRM Support
- Operational Reliability and Scale
- Broader International Support
Criticised
- Pressure from Cost and Integration Needs
- Competitive Displacement by Stronger AI Products
- Platform Reliability and Outage Risk
- Complex Configuration and Customization
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 64% 25 answers
- 78% 9 answers
- 0% 2 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Five9 Inc customers
Report
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