Freshworks (Freshservice) - Private Mid-Market Segment
Freshworks is a global SaaS company that provides customer engagement, IT service management, and business support software, including Freshservice for ITSM and operations, to mid-market and enterprise customers. It generates revenue through subscription-based cloud products used for IT service desks, customer support, CRM, and related workflows across industries. The company serves organizations seeking modern, easy-to-deploy alternatives to legacy IT and customer service platforms.
- Customer Support & Help Desk
- IT Consulting & Implementation
- Workflow Automation
- Revenue
- $730.0M
- Employees
- 6,000
- Founded
- 2010
- Headquarters
- San Mateo, United States of America
What 76 Arbolus experts think of Freshworks (Freshservice) - Private Mid-Market Segment
76 customers have reviewed Freshworks (Freshservice) - Private Mid-Market Segment so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Freshworks (Freshservice) - Private Mid-Market Segment
- C-Suite 67% (51)
- Director 25% (19)
- Manager 8% (6)
Employer names and spend open once the report publishes.
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Sentiment
23 Net Promoter Score, from 76 scored reviews- Promoters 28
- Passives 38
- Detractors 10
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 30 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 58% 24 answers
- 71% 7 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Freshworks (Freshservice) - Private Mid-Market Segment customers
More in Workplace & Productivity and Customer Support
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