Firmstep
Firmstep is a software company that provides digital customer service and workflow solutions for local governments and public sector organizations, enabling them to move citizen services online, manage cases, and automate back-office processes. Its platform helps councils and agencies reduce manual administration, improve service delivery, and integrate with existing line-of-business systems. Revenue is generated through software licensing, subscriptions, and implementation services.
- Workflow Automation
- Business Process Management
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 70
- Founded
- 2001
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of Firmstep
Net Promoter Scores (NPS) among Firmstep’s current customers are distributed between 4 and 8, with a mid-point average and no Promoters or Detractors extremes. 100% of experts with known renewal intent report 'NotSure'. Implementation is predominantly in pilot or , with only a minority using Firmstep for more than a year. Key quantitative themes are moderate satisfaction, conservative sentiment, and persistent uncertainty regarding platform retention.Overall Customer Sentiment: Neutral
Who reviewed Firmstep
- C-Suite 62% (5)
- Director 38% (3)
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Sentiment
-62 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 3
- Detractors 5
Cumulative NPS by month
+0 over 4 months- May 6
- Jun 6
- May 6
- Aug 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -62 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 4 answers
- 0% 2 answers
- 6.3/10 Average score from undecided customers
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