Epiq
Epiq is a global legal services and technology provider that delivers eDiscovery, document review, court reporting, business transformation, and claims administration solutions to law firms, corporations, financial institutions, and government agencies. The company combines proprietary software platforms with managed services and expert consulting to support litigation, investigations, regulatory compliance, and back-office legal operations. Epiq generates revenue through technology licensing, subscription and usage-based fees, and professional and outsourced services engagements.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $1.5B
- Employees
- 7,000
- Founded
- 1988
- Headquarters
- New York City, United States of America
What 16 Arbolus experts think of Epiq
NPS is generally positive, with scores ranging from 6 to 10 and most customers in the 7–10 band. 60% of those sharing renewal intent express willingness to renew, while about 20% are unsure and 20% plan to not renew. Stickiness is highest for customers who have been onboard for more than a year and those in the highest spend brackets. Experts highlight fast, secure AI-enabled document review and supportive customer service as major positives; price sensitivity and concerns regarding full AI replacement or evolving needs are occasional negatives.Overall Customer Sentiment: Positive
Who reviewed Epiq
- C-Suite 75% (12)
- Director 12% (2)
- Manager 12% (2)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about Epiq.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-12 Net Promoter Score, from 16 scored reviews- Promoters 3
- Passives 8
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Mar 8
- Apr 7
- Jun 8
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 10 across 5 companies.
Praised
- Advanced AI Integration
- Optimizing Cost for Scale
- Expanding Data Handling
- Handles Complex, Varied Data Sources
Criticised
- Evolving AI Expectations
- Cost Structure Sensitivity
- Changing Customer Requirements
- Demand for Trusted, Integrated Solutions
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 63% 8 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 5.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Epiq customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
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