Relativity
Relativity develops cloud-based e-discovery and legal document review software used by law firms, corporations, and government agencies to manage large volumes of data for litigation, investigations, and compliance. Its platform provides tools for data ingestion, processing, analytics, review, and production, sold primarily via subscriptions and hosted services through its own cloud and partner ecosystem.
- Legal Practice Management
- Document Management & E-signature
- Business Intelligence & Dashboards
- Revenue
- $450.0M
- Employees
- 1,800
- Founded
- 2001
- Headquarters
- Chicago Loop, United States of America
What 34 Arbolus experts think of Relativity
The NPS distribution is heavily skewed positive (7–10), with several ratings of 8, 9, or 10, and only rare outliers below neutral. Renewal intent is strong among influencers and high spenders (approx. 70% confirm renewal), with small-to-mid spenders and influencers at large organizations showing some uncertainty, often tied to pricing and budget pressures. Implementation stages are mature, with most in use for over a year. The main expert feedback themes highlight excellent scalability, analytics, workflow automation, and a robust partner ecosystem, with caveats around cost, complexity, and administrative overhead for lower-volume or budget-constrained teams.Overall Customer Sentiment: Positive
Who reviewed Relativity
- C-Suite 76% (26)
- Director 12% (4)
- Manager 12% (4)
Employer names and spend open in the full report, along with the other 31 customers.
Everything 34 customers told us about Relativity.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 34 scored reviews- Promoters 18
- Passives 15
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Jun 8
- Jul 8
- Aug 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 37 across 7 companies.
Praised
- Enhanced Onboarding and UX
- Midmarket Appeal and Price Flexibility
- AI and Automation Expansion
- Unified Platform for Collaboration
Criticised
- Competitor AI Leap and Workflow Gaps
- External Counsel-Driven Migration
- Risk of Privileged Information Issues
- Steep Learning Curve
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 75% 20 answers
- 100% 2 answers
- 33% 3 answers
- 8.4/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Relativity customers
Report
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