Everise
Everise is a global customer experience outsourcing company that provides omnichannel customer support, technical support, and back-office services for enterprises in sectors such as healthcare, technology, and consumer products. It operates contact centers and work-from-home delivery hubs across multiple countries, generating revenue through long-term business process outsourcing contracts. The company focuses on multilingual support, digital CX, and specialized healthcare member and provider services.
- Customer Support & Help Desk
- Contact Center Software
- Revenue
- $450.0M
- Employees
- 15,000
- Founded
- 2016
- Headquarters
- Singapore, Singapore
What 14 Arbolus experts think of Everise
NPS shows a skew toward positive, with 44% Promoters (NPS 9–10), 33% Passives (NPS 7–8), and 22% Detractors (NPS 5–6). Renewal intent is very strong among high-spend, long-tenure customers, with 80% of those over $500,000 annual spend and over 1 year in use indicating 'Yes' to renewal. Pilot-stage and low-spend customers are neutral, with 'Not Sure' renewal intent. Implementation stages are weighted towards long-term adoption, supporting high stickiness. Key quantitative themes: positive satisfaction among enterprise healthcare/insurance clients, uncertainty at pilot/low spend, and strong correlation between tenure, spend, and positive sentiment.Overall Customer Sentiment: Positive
Who reviewed Everise
- C-Suite 79% (11)
- Director 14% (2)
- Manager 7% (1)
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Sentiment
7 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 7
- Detractors 3
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 6 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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