Everlaw
Everlaw is a legal technology company that provides a cloud-based eDiscovery and litigation platform used by law firms, corporations, and government agencies to manage document review, case preparation, and collaboration. Its software supports the full litigation lifecycle, including data ingestion, search, review, analysis, and trial preparation, sold primarily on a subscription and usage-based SaaS model.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Revenue
- $90.0M
- Employees
- 600
- Founded
- 2011
- Headquarters
- Oakland, United States of America
What 20 Arbolus experts think of Everlaw
NPS scores cluster in the 7-9 range, indicating overall moderately positive sentiment with pockets of high advocacy (NPS 10) among Influencers. 53% of respondents report implementation stages of more than one year, correlating with the highest NPS and renewal intent. Most high spenders (>$100K) express clear renewal intent (or are much more likely to renew), while Users in pilot or early stages exhibit more neutral sentiment and uncertain renewal intentions. The main theme in the data is strong stickiness among enterprises that have fully implemented the platform.Overall Customer Sentiment: Positive
Who reviewed Everlaw
- C-Suite 80% (16)
- Director 15% (3)
- Manager 5% (1)
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Sentiment
10 Net Promoter Score, from 20 scored reviews- Promoters 6
- Passives 10
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Jan 7
- May 7
- Jun 7
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 19 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 44% 9 answers
- 100% 1 answer
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
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