HealthMark Group
HealthMark Group provides outsourced medical records management and release-of-information services to healthcare providers, helping hospitals and physician practices handle patient record requests, document retrieval, and related administrative workflows. The company serves health systems, clinics, and medical practices by combining technology and service teams to process records requests, fulfill disclosures, and support compliance with privacy regulations. It generates revenue through service contracts and per-request fees for records processing and related information management services.
- IT Consulting & Implementation
- Revenue
- $55.0M
- Employees
- 450
- Founded
- 2006
- Headquarters
- Richardson, United States of America
What 14 Arbolus experts think of HealthMark Group
NPS scores span a wide range, from very detractor (NPS 2) to strong promoter (NPS 10), with an average leaning slightly positive due to multiple scores of 8–10 from high-spend, long-tenure customers. Renewal intent is positive or unsure for the majority, while some detractors (low NPS) are concentrated in offboarding or ‘not renewing’ stages. Stickiness is strongest among high spenders and those in the more than one year implementation stage. The most positive sentiment is associated with organizations reporting high spend and extended adoption.Overall Customer Sentiment: Positive
Who reviewed HealthMark Group
- C-Suite 85% (12)
- Director 8% (1)
- Manager 8% (1)
Employer names and spend open once the report publishes.
Tell us when the HealthMark Group report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
-14 Net Promoter Score, from 14 scored reviews- Promoters 3
- Passives 6
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Jul 7
- Sep 8
- Dec 7
- Jan 7
- Jun 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 45% 11 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use HealthMark Group
Do you use HealthMark Group at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 14 customers of HealthMark Group have already contributed
Takes a few minutes. Your identity stays anonymous.