HighQ
HighQ is a legal collaboration and productivity platform from Thomson Reuters that provides secure document management, workflow automation, client portals, and project management tools for law firms and corporate legal departments. The software helps legal teams manage matters, share information with clients, and streamline legal service delivery through configurable workspaces and integrations with other Thomson Reuters products. It is sold as a cloud-based subscription solution to professional services and in‑house legal teams globally.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2001
- Headquarters
- Londonderry County Borough, United Kingdom
What 19 Arbolus experts think of HighQ
NPS scores predominantly range from 6 to 8, with some outliers at 3 and 10. Renewal intent is split: roughly 35% indicate 'Yes', 47% are 'Not Sure', and a small minority say 'No'. Stickiness is higher among mature users (>1 year), who cite platform dependability. Key themes include uncertainty during pilot phases, moderate satisfaction among long-term users, and cost/value alignment for high-spend clients.Overall Customer Sentiment: Neutral to Positive
Who reviewed HighQ
- C-Suite 68% (13)
- Director 16% (3)
- Manager 16% (3)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about HighQ.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-21 Net Promoter Score, from 19 scored reviews- Promoters 2
- Passives 11
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Jan 7
- Feb 7
- Mar 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 8 across 2 companies.
Praised
- Brand Trust and Platform Recognition
- Large-Scale Deployment Potential
- Positive Pilot Feedback
- Mature Organization Expansion
Criticised
- Challenging Recommendation Dynamics
- Pilot Attrition Risk
- Retention Uncertainty
- Limited Early Value Visible
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 10 answers
- 50% 2 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by HighQ customers
Report
More in Workplace & Productivity and Customer Support
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