Legal Zoom
LegalZoom is an online legal services platform that provides individuals and small businesses with access to self-guided legal documents and attorney-assisted services for matters such as business formation, wills and trusts, intellectual property, and contracts. The company operates primarily through a subscription and transaction-based model, offering bundled legal plans and one-off filings through its website. It serves consumers, entrepreneurs, and small business owners seeking more affordable and accessible alternatives to traditional law firms.
- Legal Practice Management
- Document Management & E-signature
- IT Consulting & Implementation
- Revenue
- $740.0M
- Employees
- 2,100
- Founded
- 2001
- Headquarters
- Glendale Heights, United States of America
What 8 Arbolus experts think of Legal Zoom
NPS scores among experts range from 5 (Detractors) to 10 (Promoters), with a significant portion (over 60%) scoring in the 5-6 range, reflecting moderate satisfaction. Renewal intent is comparatively balanced: among those with responses, a third intend to renew, a third do not, and a third are unsure. Most customers report implementation stages of More Than 1 Year, with some in Pilot or Less Than 1 Year. Key themes include moderate perceived value and uncertainty over renewal, particularly among influencers.Overall Customer Sentiment: Neutral
Who reviewed Legal Zoom
- C-Suite 86% (7)
- Manager 14% (1)
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Sentiment
-37 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 1
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Oct 8
- Dec 8
- Jan 8
- Mar 7
- May 7
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 40% 5 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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