Arbolus Intelligence

Luminance

luminance.com · Londonderry County Borough, United Kingdom

Luminance is an AI-powered legal software company that provides document review, contract analysis, and compliance tools for law firms and in-house legal teams. Its platform uses machine learning to accelerate due diligence, contract lifecycle work, and regulatory reviews while improving risk detection and oversight. The company generates revenue through subscriptions and licenses to its SaaS platform and related professional services.

  • Document Management & E-signature
  • Legal Practice Management
  • Workflow Automation
Listed in
Revenue
$30.0M
Employees
200
Founded
2015
Headquarters
Londonderry County Borough, United Kingdom

What 6 Arbolus experts think of Luminance

NPS scores cluster around 7 to 9, with several positive ratings signaling customer satisfaction based on efficiency and reliability. However, renewal intent is not consistently strong; some customers are unsure or not planning to renew. Stickiness varies: some are recent adopters or in pilot/offboarding stages. The main themes in qualitative feedback are rapid contract review, improved legal workflows, but also integration complexity and the need for further automation and reporting capabilities.Overall Customer Sentiment: Neutral-Positive

Who reviewed Luminance

Total customers 6 5 current · 1 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 80% (5)
  • Director 20% (1)
Strategy Leader C-Suite NPS 7 Submitted Sep 2026
Generalist Partner Not specified NPS 5 Undecided Submitted Jun 2026
Not specified C-Suite NPS 7 Not renewing Submitted Apr 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Luminance.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

16 Net Promoter Score, from 6 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+0 over 5 months
  • Apr 7
  • May 8
  • Jun 7
  • Jul 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.

Praised

  • Accelerated Document Review
  • Supports Growth and Consistency
  • Reliable Workflow Integration
  • Advanced Multi-Document Analysis

Criticised

  • Professional Validation Still Needed
  • Training and Onboarding Overhead
  • Integration and Customization Limitations
  • General-purpose AI Competition

What customers say

Accelerated Document Review
“I rely on Luminance to accelerate review of large document sets, rapidly identifying relevant provisions, risks, and deviations for transactions.”
Supports Growth and Consistency
“It's held up well as our requirements have grown, providing consistency and time savings, which is why I recommend it over alternatives.”
Reliable Workflow Integration
“Luminance does exactly what we needed—speeding up contract review and reliably surfacing legal and commercial risks without much overhead.”

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 0% 1 answer
  • Not specified 0% 1 answer
  • 7/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 6 + 1

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