Lexitas
Lexitas is a legal support services company that provides court reporting, record retrieval, legal videography, and related litigation support to law firms, corporate legal departments, and insurance companies across the United States. It operates a network of offices and service providers to handle depositions, hearings, document management, and other outsourced legal processes on a fee-for-service basis. The company generates revenue through project-based and recurring service contracts with legal and corporate clients.
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1987
- Headquarters
- Houston, United States of America
What 6 Arbolus experts think of Lexitas
NPS scores range from 5 to 10, with Promoters making up 33% (NPS 9 or 10) and Detractors 33% (NPS 5), while Passives round out the rest. Two experts explicitly indicate intent to renew, both with high NPS and Influencer roles; two others are unsure, predominantly among Users. Stickiness is strong among those with more than one year of implementation. The data shows positive sentiment concentrated among Influencers, while Users show mixed satisfaction and renewal intent.Overall Customer Sentiment: Neutral
Who reviewed Lexitas
- C-Suite 67% (4)
- Manager 33% (2)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 2
- Detractors 2
Cumulative NPS by month
-2 over 3 months- Jun 10
- Jan 8
- Feb 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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