Arbolus Intelligence

HM Land Registry

landregistry.gov.uk · Croydon, United Kingdom

HM Land Registry is a UK government agency responsible for registering the ownership of land and property in England and Wales and maintaining the official land register. It provides title registration, search, and related digital services to individuals, businesses, and public bodies, funded through statutory fees for registrations and information services. The organisation also develops and operates digital platforms and data services to support property transactions and land information access.

Listed in
Revenue
$450.0M
Employees
6,500
Founded
1862
Headquarters
Croydon, United Kingdom

What 5 Arbolus experts think of HM Land Registry

NPS scores are uniformly high, ranging from 8 to 10, indicating strong net promoter sentiment. All users report over 1 year usage, demonstrating deep stickiness and reliance on HM Land Registry for essential property information tasks. Key feedback themes highlight reliability and statutory authority as major positives, while processing delays and customer service responsiveness are the most cited weaknesses. Overall Customer Sentiment:Positive

Who reviewed HM Land Registry

Total customers 5 5 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 20% (1)
  • Manager 20% (1)
Operations Generalist Director NPS 9 Submitted Jun 2026
Finance Analyst C-Suite NPS 9 Submitted Jun 2026
Revenue Manager C-Suite NPS 9 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about HM Land Registry.

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Sentiment

80 Net Promoter Score, from 5 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Mar 9
  • Jun 9
  • Aug 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 80 across 1 companies.

Praised

  • Statutory Authority and Reliability
  • Critical for Property Management
  • Accurate, Up-to-date Records
  • Improved Turnaround Times

Criticised

  • Dependence on Alternate Solutions
  • Competing Access Platforms
  • AI-Powered Displacement Risk
  • Administrative Delays

What customers say

Statutory Authority and Reliability
“I always recommend HM Land Registry because it provides official and authoritative property ownership information that is essential to the property industry.”
Critical for Property Management
“For verifying ownership and reviewing registered titles, HM Land Registry is an indispensable resource for my property management responsibilities.”
Accurate, Up-to-date Records
“Access to reliable title registers and plans from HM Land Registry underpins both due diligence and operational decision-making for my company.”

Report

Customer Report - Sep 2026 Sep 2026 5 + 0

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