First Legal!
First Legal is a litigation support and legal services provider that offers court filing, eFiling, service of process, records retrieval, investigations, digital document solutions, and trial support to law firms and corporate legal departments across the United States. The company generates revenue by charging per-service fees and managed-service contracts for handling end-to-end litigation and legal support workflows.
- Legal Practice Management
- Document Management & E-signature
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1993
- Headquarters
- Los Angeles, United States of America
What 8 Arbolus experts think of First Legal!
The NPS scores observed are clustered in the upper-mid range between 7 and 10, with the majority at 8. However, renewal intent remains uncertain for 75% of polled experts, while 25% express a definitive intent to renew. Stickiness appears relatively high, with most experts (where data is available) reporting an implementation stage of more than one year. The primary sentiment theme from this quantitative data is that while users are moderately satisfied, there remains caution or lack of commitment for long-term retention.Overall Customer Sentiment: Neutral
Who reviewed First Legal!
- C-Suite 88% (7)
- Manager 12% (1)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Dec 8
- Jan 8
- Feb 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 29% 7 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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