Arbolus Intelligence

EasyVista

easyvista.com · Paris, France

EasyVista is an IT service management and IT operations management software company that provides cloud-based platforms to help enterprises and public sector organizations automate service desks, manage IT assets, and deliver digital workplace services. Its solutions are sold on a subscription basis and through professional services to mid-sized and large organizations globally, often via partners and system integrators.

  • IT Consulting & Implementation
  • Business Process Management
  • Workflow Automation
Listed in
Revenue
$80.0M
Employees
500
Founded
1988
Headquarters
Paris, France

What 12 Arbolus experts think of EasyVista

NPS scores are mostly in the 7-10 range, with a few detractors reporting at 4. Renewal intent is strong among high spenders and organizations with multi-year deployments. Stickiness is high, reflecting EasyVista's embedded operational role, though some caution on advanced automation gaps and user experience. Expert feedback highlights strengths in reliability, cost control, operational centralization, and process compliance, while common criticisms include limited AI, outdated UX, and rigidity in configuration. Overall Customer Sentiment: Positive

Who reviewed EasyVista

Total customers 12 12 current · 0 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 36% (4)
  • Director 64% (8)
Engineering Leader C-Suite NPS 8 Will renew Submitted Jul 2026
Engineering Manager C-Suite NPS 7 Will renew Submitted Sep 2026
Operations Leader C-Suite NPS 4 Submitted May 2026

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about EasyVista.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

8 Net Promoter Score, from 12 scored reviews
  • Promoters 3
  • Passives 7
  • Detractors 2

Cumulative NPS by month

-1 over 6 months
  • Oct 8
  • Apr 7
  • May 7
  • Jul 7
  • Aug 8
  • Sep 7

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 37 across 5 companies.

Praised

  • Scalability and Implementation Flexibility
  • Cost Efficiency and Operational Value
  • Centralized Service Management
  • More Intuitive Automation and Self-Service

Criticised

  • Switch Triggered by Better Automation and Integration
  • AI-Driven Competitor Platforms
  • Potential Security and SLA Performance Issues
  • Limited Native AI and Predictive Analytics

What customers say

Scalability and Implementation Flexibility
“The platform grows with us; we started with one area and can scale up without needing to replace or overhaul the whole system.”
Cost Efficiency and Operational Value
“EasyVista helped us reduce our overall IT spend by consolidating tools, optimizing the budget, and supporting expected business growth.”
Centralized Service Management
“The main reason I rely on EasyVista is its ability to provide a centralized ITSM environment, ensuring visibility, control, and efficiency for all IT services.”

Renewal intent

Plan to renew 75%
  • Will renew 6
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 80% 5 answers
  • 8/10 Average score from customers who will renew
  • 10/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by EasyVista customers

Report

Customer Report - Oct 2026 Oct 2026 12 + 4

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