CLOUDTALK
CloudTalk provides a cloud-based business phone system and call center software that enables sales and support teams to make, receive, and manage calls from anywhere. Its platform offers VoIP calling, call routing, analytics, and integrations with CRM and help desk tools, sold on a subscription basis to SMB and mid-market customers globally.
- Contact Center Software
- Communications & Meetings
- Sales Intelligence & Prospecting
- Revenue
- $12.0M
- Employees
- 180
- Founded
- 2016
- Headquarters
- Bratislava - Vajnory, Slovakia
What 6 Arbolus experts think of CLOUDTALK
NPS scores among respondents cluster between 7 and 9, with Influencers and Users expressing generally positive views. Renewal intent is high among mid to large spenders, particularly those who are Influencers making vendor decisions. Users value CloudTalk's reliability, workflow automation, and supervisor tools, but flag the lack of deep AI and native workforce management at enterprise scale as shortcomings. Most customers are at early or mid-stage implementation (LessThan1Year condition is prevalent). The most cited positive themes focus on speed, ease of deployment, and improved outbound efficiency. Overall Customer Sentiment: Positive
Who reviewed CLOUDTALK
- C-Suite 83% (5)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about CLOUDTALK.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Oct 8
- Jun 8
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 33 across 3 companies.
Praised
- Cost-Competitive International Features
- Deeper CRM and Compliance Integration
- AI Conversation Intelligence
- Rapid Deployment and User Experience
Criticised
- Legacy Competitor Integration
- Emergence of Enterprise AI Solutions
- Generative AI for Routine Workflows
- Cost Pressure in Large Teams
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 8/10 Average score from customers who will renew
Top alternatives
Most weighed by CLOUDTALK customers
Report
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
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