Skillsoft
Skillsoft is a provider of cloud-based corporate learning and talent development solutions, offering a library of e-learning courses, videos, books, and simulations focused on leadership, technology, compliance, and business skills. It serves enterprises, government agencies, and educational institutions globally through subscription-based access to its content and learning platform. The company generates revenue primarily from SaaS subscriptions, content licensing, and related training services.
- Learning Management
- IT Consulting & Implementation
- Revenue
- $510.0M
- Employees
- 2,200
- Founded
- 1998
- Headquarters
- Nashua, United States of America
What 18 Arbolus experts think of Skillsoft
NPS scores are highly polarized, with 41% scoring 9–10, primarily from high spenders, and a smaller segment of 12% at 5–6 with unsure renewal intent. Renewal intent is positive among major customers in education and healthcare, while technology sector responses show some uncertainty. Most users are in the mature phase (>1 year), indicating product stickiness, but offboarding and pilot phase cases signal areas for churn monitoring.Overall Customer Sentiment: Positive
Who reviewed Skillsoft
- C-Suite 78% (14)
- Director 11% (2)
- Manager 11% (2)
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Sentiment
33 Net Promoter Score, from 18 scored reviews- Promoters 9
- Passives 6
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Sep 9
- Jan 8
- Apr 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 70% 10 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Skillsoft customers
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
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