SimplePractice
SimplePractice provides cloud-based practice management software for health and wellness professionals, offering tools for scheduling, telehealth, documentation, billing, and client communication. The platform serves solo and group practices such as therapists, counselors, and allied health providers, and generates revenue through subscription fees and integrated billing services.
- Practice Management Software
- Payment Processing
- Patient Engagement & Telehealth
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2012
- Headquarters
- Santa Monica, United States of America
What 18 Arbolus experts think of SimplePractice
NPS responses are generally high, with 9 of 14 experts scoring 8 or above, indicating strong promoter sentiment. 2 experts gave lower scores (3 and 4), typically those in onboarding or offboarding phases. Renewal intent is mixed, with several high spenders and influencers expressing uncertainty, despite satisfaction with features and reputation. Most users are in mature implementation stages (more than 1 year), confirming high stickiness. Key themes include robust AI feature integration, trust in reliability, price concerns, and the importance of secure HIPAA-compliant AI advancements.Overall Customer Sentiment: Positive
Who reviewed SimplePractice
- C-Suite 79% (14)
- Director 14% (3)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about SimplePractice.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 7
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Apr 8
- May 7
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Praised
- Strong AI integration
- Robust and User-Friendly Platform
- Reliable and Trusted by Peers
- Enhance AI Capabilities
Criticised
- Rapid AI and Security Evolution
- Competitor Price Pressure
- Market Fit Risk from Business Shifts
- AI and HIPAA Security Concerns
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 50% 2 answers
- 7/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
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