Shiji Group
Shiji Group is a global hospitality technology provider that offers software and services for hotels, restaurants, retail, and entertainment businesses, including property management, point-of-sale, distribution, and payment solutions. The company serves hotel chains, independent properties, and hospitality enterprises, generating revenue through software licensing, subscriptions, transaction fees, and implementation and support services. Its portfolio also includes data, connectivity, and guest experience platforms used across international hospitality markets.
- IT Consulting & Implementation
- Payment Processing
- Revenue
- $550.0M
- Employees
- 5,000
- Founded
- 1998
- Headquarters
- Shenzhen, China
What 23 Arbolus experts think of Shiji Group
NPS scores are mostly strong, with 72% of respondents rating 7 or higher and several responses at 9 or 10. Renewal intent when stated is positive for long-term users (>1 Year), but some new or pilot-stage clients are unsure or negative. Adoption is strongest among hospitality clients with large-scale, established deployments. Key quantitative themes include positive sentiment linked to tenure and spending, with pilot or new users exhibiting mixed outlook.Overall Customer Sentiment: Positive
Who reviewed Shiji Group
- C-Suite 73% (17)
- Director 18% (4)
- Manager 9% (2)
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Sentiment
13 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 8
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 29% 7 answers
- 0% 2 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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