FieldEdge
FieldEdge provides cloud-based field service management software that helps contractors and service businesses manage work orders, scheduling, dispatch, invoicing, and customer information. The platform is used by HVAC, plumbing, electrical, and other home services companies to streamline operations and improve technician productivity. FieldEdge generates revenue through subscription fees for its SaaS platform and related services.
- Field Service Management
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 1980
- Headquarters
- Fort Myers Beach, United States of America
What 5 Arbolus experts think of FieldEdge
NPS distribution shows 40% of respondents are promoters (NPS 10), 20% are passives (NPS 8–9), and 20% are detractors (NPS 60% expressing clear intent to renew, 20% uncertain, and 20% intending not to renew. Stickiness is strong among those implemented for over a year, reflected in high spend and satisfaction, with limited uncertainty confined to lower spend segments. Key themes include a direct correlation between higher spend, positive sentiment, and long-term platform engagement.Overall Customer Sentiment: Positive
Who reviewed FieldEdge
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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