ServiceMax
ServiceMax provides cloud-based field service management software that helps equipment manufacturers and service organizations plan, schedule, and execute maintenance and repair work. Its platform supports work order management, technician scheduling, parts and inventory, and asset performance tracking, integrating with ERP and CRM systems to improve uptime and service profitability. The company primarily serves industrial, medical, and high-tech equipment companies on a subscription (SaaS) and services model.
- Field Service Management
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 800
- Founded
- 2007
- Headquarters
- Pleasanton, United States of America
What 15 Arbolus experts think of ServiceMax
NPS scores cluster between 8–10 for the majority, reflecting a positive experience, though one outlier sits at 5. 70% of experts explicitly signal renewing intent, with one case of offboarding and one not sure. Most respondents are in the 'MoreThan1Year' implementation stage, indicating stickiness. Key themes are large enterprise adoption, high retention, and satisfactory support among major spenders.Overall Customer Sentiment: Positive
Who reviewed ServiceMax
- C-Suite 67% (10)
- Director 20% (3)
- Manager 13% (2)
Employer names and spend open once the report publishes.
Tell us when the ServiceMax report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
28 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 8
- Detractors 1
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 71% 7 answers
- 100% 3 answers
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by ServiceMax customers
More in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
For people who use ServiceMax
Do you use ServiceMax at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 15 customers of ServiceMax have already contributed
Takes a few minutes. Your identity stays anonymous.