Service channel
ServiceChannel provides a cloud-based facilities management platform that helps multi-location enterprises manage repair and maintenance work, connect with service providers, and gain visibility into facilities spend and performance. The software is used by retailers, restaurants, and other distributed businesses to automate work order management, contractor sourcing, and compliance tracking. ServiceChannel generates revenue through subscription fees and related services for its SaaS platform.
- Procurement & Sourcing
- Workflow Automation
- Business Intelligence & Dashboards
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 1999
- Headquarters
- New York City, United States of America
What 23 Arbolus experts think of Service channel
NPS distribution is overwhelmingly positive: 32% score 10, 26% score 9, and 21% score 8, with only 10% as detractors (NPS≤6). Renewal intent is strong among high spenders and established customers, with most of the 'not sure' responses clustered among influencers and those in the pilot phase. A majority (89%) of responses reflect adoption for more than 1 year, suggesting deep platform stickiness. Key themes from quantitative data point to sustained high satisfaction, low churn risk, and steady utilization in core enterprise operations.Overall Customer Sentiment: Positive
Who reviewed Service channel
- C-Suite 61% (14)
- Director 30% (7)
- Manager 9% (2)
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Sentiment
43 Net Promoter Score, from 23 scored reviews- Promoters 13
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 57% 7 answers
- 25% 4 answers
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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