HaloPSA
HaloPSA is a UK-based software company that provides a professional services automation and service desk platform for managed service providers (MSPs) and IT service teams, combining ticketing, project management, time tracking, billing, and asset management in a single system. The company sells its cloud-based solution on a subscription basis to IT service providers and internal IT departments globally, often integrating with RMM, accounting, and other business tools.
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2019
- Headquarters
- Alton, United Kingdom
What 11 Arbolus experts think of HaloPSA
NPS distribution is highly favorable, with the majority of scores at 7-9, indicating strong satisfaction. More than half of customers indicate concrete renewal intent, with most in advanced implementation stages (>1 year). Influencer roles correlate with both high NPS and high renewal likelihood, demonstrating robust customer stickiness and advocacy. The main theme is the consistent satisfaction and readiness to renew, especially among those in decision-making roles.Overall Customer Sentiment: Positive
Who reviewed HaloPSA
- C-Suite 73% (8)
- Director 18% (2)
- Manager 9% (1)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 33 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 6 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
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