TrueLayer, Ltd.
TrueLayer is an open banking platform that provides APIs for payments, data access, and verification, enabling fintechs, banks, and online businesses to initiate account-to-account payments and access financial data directly from bank accounts. It monetizes through usage-based and enterprise pricing for its API services, serving clients across Europe and beyond in sectors such as financial services, e-commerce, and iGaming.
- Payment Processing
- API Management & Integration
- Revenue
- $80.0M
- Employees
- 500
- Founded
- 2016
- Headquarters
- Londonderry County Borough, United Kingdom
What 12 Arbolus experts think of TrueLayer, Ltd.
NPS distribution is strongly positive: 2 Promoters (score = 10), 4 scores of 8+, and only 1 Detractor (score 5). 67% with renewal intent state Yes, and 92% are in the post-implementation (>1 year) stage. Notably, those unsure about renewal tend to score 7–8, suggesting moderate satisfaction but potential competitive evaluation. Overall, sentiment is driven by strong platform reliability and positive long-term user experience.Positive
Who reviewed TrueLayer, Ltd.
- C-Suite 82% (10)
- Director 18% (2)
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Sentiment
0 Net Promoter Score, from 12 scored reviews- Promoters 2
- Passives 8
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Dec 7
- Mar 7
- Apr 7
- Jul 8
- Aug 7
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 20 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 6 answers
- 50% 2 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
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