Tungsten Automation
Tungsten Automation (formerly Kofax) provides intelligent automation software that combines document capture, process orchestration, RPA, and AI to help enterprises automate workflows such as invoice processing, onboarding, and compliance. It serves large and mid-market organizations across industries including financial services, government, healthcare, and manufacturing, generating revenue through licenses, subscriptions, and related services. The company’s platform integrates with existing enterprise systems to reduce manual work and improve operational efficiency.
- Document & Vision AI
- Workflow Automation
- Business Process Management
- Revenue
- $550.0M
- Employees
- 1,900
- Founded
- 1985
- Headquarters
- Irvine, United States of America
What 8 Arbolus experts think of Tungsten Automation
NPS scores are mixed, with ratings ranging from 4 (detractor) to 9 (promoter); the distribution indicates both strong supporters and hesitant users. Renewal intent is positive among mid-level spenders but uncertain or negative among some high spenders. Stickiness is generally high at earlier stages, but longer-term users are more cautious. Key themes include satisfaction with automation capabilities, concerns about implementation complexity, cost effectiveness for varying use cases, and interest in new AI-led options.Overall Customer Sentiment: Neutral
Who reviewed Tungsten Automation
- C-Suite 43% (3)
- Director 14% (1)
- Manager 43% (3)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Tungsten Automation.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Nov 6
- Jan 7
- Mar 8
- Apr 7
- Jun 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 25 across 4 companies.
Praised
- Process Simplification
- AI Native Alternatives
- AI-Driven Enhancement
- Responsive Support Model
Criticised
- Economic Justification in Simple Cases
- Heavy Implementation and Customization
- Vendor Switching Risks
- Economic Pressures
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 100% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Tungsten Automation customers
Report
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