Uniphore
Uniphore is an enterprise software company that provides AI-powered conversational automation and analytics solutions for contact centers and customer experience teams. Its platform combines speech recognition, natural language processing, computer vision, and workflow automation to understand customer interactions, guide agents in real time, and automate post-call work. The company sells its products primarily to large enterprises across industries such as telecommunications, banking, insurance, and travel through a direct sales and partner-led model.
- Conversational AI & Chatbots
- Contact Center Software
- Speech & Conversational AI Infrastructure
- Revenue
- $150.0M
- Employees
- 1,000
- Founded
- 2008
- Headquarters
- San Jose, United States of America
What 35 Arbolus experts think of Uniphore
NPS responses span the full range, with 41% Promoters (NPS 9-10), 32% Passives (NPS 7-8), and 27% Detractors (NPS 0-6). Strong sentiment is associated with users who have over one year of implementation. Renewal intent is clearly positive among high-spending and long-tenured customers, while a meaningful portion of influencers remain unsure, especially in pilot phases. Stickiness increases with implementation maturity, with offboarding or pilot phases correlating to more mixed sentiment. Key themes include value realization post full deployment and the importance of integration ease.Overall Customer Sentiment: Positive
Who reviewed Uniphore
- C-Suite 57% (20)
- Director 32% (11)
- Manager 11% (4)
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Sentiment
34 Net Promoter Score, from 35 scored reviews- Promoters 16
- Passives 15
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 32 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 64% 11 answers
- 33% 3 answers
- 0% 2 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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