Upstart
Upstart is a financial technology company that provides an AI-driven lending platform used by banks and credit unions to originate personal and auto loans. Its platform uses machine learning models and alternative data to assess credit risk and automate underwriting, while Upstart earns revenue through referral fees, platform fees, and loan servicing fees. The company serves consumer borrowers in the U.S. and financial institutions seeking to modernize their lending operations.
- Lending & Credit Software
- Embedded Finance & Banking-as-a-Service
- Revenue
- $535.0M
- Employees
- 1,500
- Founded
- 2012
- Headquarters
- San Mateo, United States of America
What 9 Arbolus experts think of Upstart
NPS scores in the data set range from 6 to 10, with a clustering at the 8-10 level (4 out of 8 experts), indicating generally positive sentiment, particularly among Users and high spend Influencers. Renewal intent is mixed: 37.5% confirmed Yes, 12.5% No, and 50% Not Sure or blank, highlighting some uncertainty among decision influencers. Implementation stage data show that 75% of customers have been using the product for over a year, with positive stickiness, while those in pilot or offboarding stages show more variability in both NPS and renewal. The prevailing customer sentiment is:Positive
Who reviewed Upstart
- C-Suite 62% (6)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Sep 8
- Jun 9
- Dec 8
- Apr 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 0% 1 answer
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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