VAPAR
VAPAR provides AI-powered software for automated condition assessment of stormwater and wastewater pipe networks, helping utilities and councils analyze CCTV inspection footage, identify defects, and prioritize maintenance and renewal programs. The platform integrates with existing asset management systems to streamline workflows, reduce manual review time, and support data-driven capital planning. VAPAR generates revenue through subscriptions and service contracts with water utilities, municipalities, and engineering service providers.
- Document & Vision AI
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $3.5M
- Employees
- 35
- Founded
- 2018
- Headquarters
- Sydney, Australia
What 10 Arbolus experts think of VAPAR
NPS scores in the dataset range from 6 to 10, with a mean score of 8.0. Out of the nine respondents, 7 express intent to renew, 2 are unsure, and none have indicated a clear decision not to renew. All respondents are in post-implementation (LessThan1Year, MoreThan1Year, or Pilot) with none pre-implementation. Strong stickiness is correlated with pilot-to-mature stages, especially among higher spenders. The central themes are steady satisfaction, moderately high renewal intent, and the importance of vendor-driven outcomes for continued usage.Overall Customer Sentiment: Positive
Who reviewed VAPAR
- C-Suite 70% (7)
- Director 10% (1)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Nov 8
- Jan 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 86% 7 answers
- 100% 1 answer
- 0% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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