UiPath
UiPath is an enterprise software company that provides a robotic process automation (RPA) and AI-powered automation platform that helps organizations design, deploy, and manage software robots to automate repetitive business processes. It serves large enterprises and mid-market customers across industries, offering tools for process discovery, workflow orchestration, and integration with existing systems. The company generates revenue primarily through subscription licenses, cloud services, and related support and professional services.
- Workflow Automation
- MLOps & ML Platforms
- Business Process Management
- Revenue
- $1.5B
- Employees
- 4,300
- Founded
- 2005
- Headquarters
- New York City, United States of America
What 97 Arbolus experts think of UiPath
NPS is strong, with most experts scoring 8–10 and positive renewal intent especially among high spenders and advanced users. Stickiness is high, as most are beyond year one or in mature production. Recurring themes underscore efficiency, ease of integration, and strong support, though concerns include increasing price, support delays, and AI-native competition. While some users are reevaluating due to vendor cost or AI-native alternatives, overall sentiment is robust among large enterprises and those with process-heavy environments.Overall Customer Sentiment: Positive
Who reviewed UiPath
- C-Suite 64% (62)
- Director 24% (23)
- Manager 12% (12)
Employer names and spend open in the full report, along with the other 94 customers.
Everything 97 customers told us about UiPath.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 96 scored reviews- Promoters 39
- Passives 48
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 35 across 11 companies.
Praised
- AI Integration Expansion
- Migration Simplicity as Differentiator
- Increased Use Case Footprint
- Rapid Scaling and Integration
Criticised
- Licensing and Maintenance Costs
- Implementation Complexity
- Support Responsiveness Gaps
- AI-Native Alternatives
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 51% 43 answers
- 61% 18 answers
- 29% 7 answers
- 67% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by UiPath customers
Report
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