Shift Technology
Shift Technology provides AI-native fraud detection and claims automation software for the global insurance industry, helping carriers detect suspicious activity, streamline claims handling, and reduce losses across lines of business. Its SaaS platform ingests policy, claims, and external data to score risk, prioritize investigations, and automate decisions. The company sells primarily to P&C and health insurers worldwide on a subscription and usage-based model.
- Fraud Detection & Prevention
- Insurance Software
- MLOps & ML Platforms
- Revenue
- $80.0M
- Employees
- 550
- Founded
- 2014
- Headquarters
- Paris, France
What 8 Arbolus experts think of Shift Technology
NPS scores are strong, with 71% of experts rating 9 and no detractor scores. Long-term users (>1 year) overwhelmingly express positive sentiment and strong renewal intent, especially among high spenders. Only a minority (29%) are unsure on renewal, observed among those at pilot or with mid-range NPS (6–7). Stickiness is demonstrated by 86% of responses indicating implementation of more than 1 year. Positive sentiment is linked to operational maturity, whereas the pilot user segment is more cautious. Overall Customer Sentiment: Positive
Who reviewed Shift Technology
- C-Suite 38% (3)
- Director 38% (3)
- Manager 25% (2)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
+1 over 5 months- Jan 7
- May 6
- May 7
- Jun 7
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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