Scale AI, Inc.
Scale AI, Inc. provides data infrastructure and services that help enterprises and government agencies build, train, and evaluate artificial intelligence models, with a focus on high-quality data labeling, model evaluation, and AI development workflows. The company serves sectors such as technology, automotive, defense, and financial services, generating revenue through subscription and usage-based fees for its software platform and managed data-annotation services.
- Data Integration & ETL
- MLOps & ML Platforms
- Document & Vision AI
- Revenue
- $250.0M
- Employees
- 600
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of Scale AI, Inc.
NPS scores show high variance, with Promoters (NPS 9-10) comprising 38%, Passives (NPS 7-8) at 38%, and Detractors (NPS 0-6) at 25%. Renewal data is sparse, but where available, intent is positive in high-spend segments and negative or uncertain in low/pilot segments. Customers with over a year of implementation are split between strong promoters and detractors, indicating highly polarized experiences. Key themes include strong value recognition in AI-heavy enterprises and uncertainty in early-stage or lower spend users.Overall Customer Sentiment: Neutral
Who reviewed Scale AI, Inc.
- C-Suite 89% (8)
- Director 11% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Jul 6
- Aug 7
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
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