Sardine
Sardine provides a fraud prevention and compliance platform for fintechs, neobanks, and financial institutions, using behavioral biometrics, device intelligence, and machine learning to detect and block payment fraud and account abuse in real time. Its APIs and dashboards help customers manage KYC/AML, transaction monitoring, and risk scoring across card, ACH, and crypto transactions. The company generates revenue through subscription and usage-based fees for its software and risk infrastructure services.
- Fraud Detection & Prevention
- Payment Processing
- Revenue
- $25.0M
- Employees
- 180
- Founded
- 2020
- Headquarters
- San Francisco, United States of America
What 24 Arbolus experts think of Sardine
NPS distribution skews positive, with ~60% of respondents scoring 8–10, very few scoring below 6, and an average NPS of approximately 8. Renewal intent is high at approximately 75% ("Yes"), with only a small segment indicating uncertainty or no renewal. Stickiness increases significantly after the first year, with customers at pilot stage expressing cautious optimism but some renewal hesitancy. Key themes are strong satisfaction among long-term, high-spend customers, and a correlation between implementation maturity and intent to renew.Overall Customer Sentiment: Positive
Who reviewed Sardine
- C-Suite 61% (15)
- Director 35% (8)
- Manager 4% (1)
Employer names and spend open once the report publishes.
Tell us when the Sardine report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
25 Net Promoter Score, from 24 scored reviews- Promoters 8
- Passives 14
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 25 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 64% 11 answers
- 75% 8 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Sardine customers
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use Sardine
Do you use Sardine at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 24 customers of Sardine have already contributed
Takes a few minutes. Your identity stays anonymous.