Arbolus Intelligence

SAP UKI

sap.com · Feltham, United Kingdom

SAP UKI is the United Kingdom and Ireland regional business of SAP, providing sales, implementation support, and customer services for SAP’s enterprise application and cloud software portfolio. It serves large enterprises and mid-market organizations across industries with ERP, finance, HR, supply chain, CRM, analytics, and related solutions licensed on a subscription and maintenance basis. The unit generates revenue through software subscriptions, licenses, and professional and support services tied to SAP’s global product suite.

  • Enterprise ERP
  • IT Consulting & Implementation
  • Mid-Market & SMB ERP
Listed in
Revenue
$1.5B
Employees
2,500
Founded
1984
Headquarters
Feltham, United Kingdom

What 197 Arbolus experts think of SAP UKI

NPS is strongly positive, with over 80% of respondents rating 8 or above, and most customers showing definite or probable renewal intent. Stickiness is high, with more than 90% implemented for over one year, typically beyond pilot phases. Qualitative feedback highlights excellent auditability, advanced integration, and project risk mitigation as key strengths, but also references admin complexity and user interface concerns. Overall Customer Sentiment: Positive.

Who reviewed SAP UKI

Total customers 197 187 current · 10 former
Reviews growth +197 in six months
Seniority of respondents
  • C-Suite 67% (132)
  • Director 23% (45)
  • Manager 10% (20)
Product Leader C-Suite NPS 10 Will renew Submitted May 2026
Operations Engineer C-Suite NPS 9 Submitted Jul 2026
Not specified Manager NPS 7 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 194 customers.

Everything 197 customers told us about SAP UKI.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 197 scored reviews
  • Promoters 85
  • Passives 85
  • Detractors 27

Cumulative NPS by month

+0 over 4 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.

Praised

  • Unmatched Process Safety & Compliance
  • Single-source Transparency
  • Deep Enterprise Integration
  • Automation for Admin Burden Reduction

Criticised

  • Outdated User Experience
  • Heavy Administrative Overhead
  • High Total Cost of Ownership
  • Cost Uncoupled from Value

What customers say

Unmatched Process Safety & Compliance
“I consider SAP indispensable for maintaining process safety and governance, ensuring all modifications undergo multidisciplinary sign-off and strict compliance checks in critical projects.”
Single-source Transparency
“I rely on SAP for real-time tracking of SPI, CPI, and EAC because it connects financial, schedule, and procurement data into a unified reporting dashboard for executive oversight.”
Deep Enterprise Integration
“I find the interoperability with Primavera P6, Aconex, and Power BI invaluable, as it enables seamless project control and communication across large, distributed teams.”

Renewal intent

Plan to renew 69%
  • Will renew 46
  • Undecided 11
  • Not renewing 10

Plan to renew, by seniority

  • C-Suite 65% 51 answers
  • Director 86% 14 answers
  • Manager 50% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 8.1/10 Average score from undecided customers
  • 6.3/10 Average score from customers not renewing

Top alternatives

Most weighed by SAP UKI customers

Report

Customer Report - Aug 2026 Aug 2026 197 + 0

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