SALEFORCE
Salesforce is a global enterprise software company that provides cloud-based customer relationship management (CRM) and related applications for sales, service, marketing, commerce, and analytics. It serves businesses of all sizes across industries on a subscription (SaaS) model, with revenue primarily from recurring licenses and support, complemented by professional services. Its platform also enables partners and customers to build and extend applications on its cloud infrastructure.
- Sales CRM
- Marketing Automation
- Customer Support & Help Desk
- Revenue
- $34.3B
- Employees
- 79,000
- Founded
- 1999
- Headquarters
- San Francisco, United States of America
What 206 Arbolus experts think of SALEFORCE
NPS scores indicate a strongly positive sentiment, with the majority of scores between 8 and 10, especially among high-spend customers. Renewal intent is high in these segments, and nearly all users are in advanced implementation stages (>1 year). Commonly cited strengths include platform scalability, robust CRM and automation capabilities, and reliable support. Critical comments focus on cost and administrative complexity. The expert pool signals high business dependency on Salesforce.Overall Customer Sentiment: Positive
Who reviewed SALEFORCE
- C-Suite 71% (146)
- Director 18% (37)
- Manager 10% (21)
Employer names and spend open in the full report, along with the other 203 customers.
Everything 206 customers told us about SALEFORCE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 206 scored reviews- Promoters 103
- Passives 87
- Detractors 16
Cumulative NPS by month
+0 over 5 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 30 across 9 companies.
Praised
- Omnichannel Engagement
- AI Automation Expansion
- Simplicity and Cost Innovation
- Unification and Scalability
Criticised
- Integration & Ecosystem Shifts
- Cost Sustainability
- AI-Native CRM Competitors
- Licensing and Cost Complexity
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 74% 35 answers
- 100% 8 answers
- 50% 2 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by SALEFORCE customers
Report
More in Marketing & Advertising and AI Tools
Other companies in both categories with a customer report.
For people who use SALEFORCE
Do you use SALEFORCE at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 206 customers of SALEFORCE have already contributed
Takes a few minutes. Your identity stays anonymous.