Saama
Saama is a life sciences-focused data and AI company that provides cloud-based analytics platforms and services to accelerate clinical development and regulatory submissions for pharmaceutical and biotech sponsors. Its solutions aggregate and harmonize clinical, operational, and real-world data to improve trial design, patient safety monitoring, and study execution, generating revenue through software subscriptions and professional services. Saama primarily serves global pharma, biotech, and contract research organizations.
- MLOps & ML Platforms
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 1997
- Headquarters
- Campbell, United States of America
What 5 Arbolus experts think of Saama
NPS scores show a moderate to strong split: 40% of responses are positive (NPS ≥ 9), 40% are neutral to mildly positive (NPS 6-7), and 20% are negative (NPS = 4). Renewal intent is positive for 40%, unsure for another 40%, and negative for 20%. Most customers are in MoreThan1Year (60%) or LessThan1Year (20%) implementation phases, with one offboarding. High NPS scores correlate with extended usage and high spend. Uncertainty is noticeably higher among newer customers and those facing transitions.Overall Customer Sentiment: Neutral
Who reviewed Saama
- C-Suite 75% (4)
- Manager 25% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 1
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Jun 9
- Mar 9
- Jun 7
- Dec 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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