Rossum, Ltd.
Rossum is an AI-powered document processing company that provides a cloud platform to automatically capture, classify, and extract data from invoices, purchase orders, and other business documents. Its solution is used by enterprises, BPOs, and shared service centers to reduce manual data entry and accelerate accounts payable and back-office workflows. Rossum generates revenue through subscription-based SaaS licenses and related implementation services.
- Document & Vision AI
- Accounts Payable Automation
- Workflow Automation
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- Prague, Czech Republic
What 17 Arbolus experts think of Rossum, Ltd.
Across 16 NPS responses, the mean score is 7.4/10; 25% are promoters, 50% passives, and 25% detractors, yielding an NPS of 0. All six respondents with a stated renewal intention report that they expect to renew; renewal intent is missing for the other ten, so this is not a full-sample rate. Implementation is established for 8/16 respondents, under one year for 5/16, in pilot for 2/16, and uncertain for 1/16. Qualitative feedback highlights accuracy, reduced manual entry, and flexible document handling, balanced by manual review for unusual documents, integration work, and workflow configuration. These mixed findings support a measured view rather than uniformly positive sentiment.Overall Customer Sentiment: Neutral
Who reviewed Rossum, Ltd.
- C-Suite 60% (10)
- Director 20% (3)
- Manager 20% (3)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Rossum, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
5 Net Promoter Score, from 17 scored reviews- Promoters 5
- Passives 8
- Detractors 4
Cumulative NPS by month
-2 over 5 months- Jan 9
- May 8
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.
Praised
- Improve performance on complex material
- Expand API interoperability
- Simplify workflow automation
- Automation of repetitive document work
Criticised
- Quality, support, and product evolution
- In-house development and pricing pressure
- Accuracy and value alternatives
- Setup and correction burden
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 100% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
Top alternatives
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