Bland
Bland is a technology company that provides an AI-powered platform for automating outbound phone calls, enabling businesses to programmatically generate, manage, and analyze large volumes of voice calls via APIs and tools for sales, operations, and customer engagement workflows.
- Speech & Conversational AI Infrastructure
- API Management & Integration
- Revenue
- $3.0M
- Employees
- 25
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 18 Arbolus experts think of Bland
NPS scores are distributed with 20% Promoters (NPS 9–10), 60% Passives (NPS 7–8), and 20% Detractors (NPS 4–6), skewed positively by high scores in major, high-spend accounts. Renewal intent is mixed: half of respondents are unsure, but those who do commit are primarily from high-spend and well-adopted segments. Stickiness is strong for implementations over a year, with account longevity correlating with higher NPS and positive sentiment. Key quantitative patterns show high satisfaction in mature, deeply embedded deployments and caution or churn risk in pilot/offboarding phases.Overall Customer Sentiment: Positive
Who reviewed Bland
- C-Suite 72% (13)
- Director 11% (2)
- Manager 17% (3)
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Sentiment
0 Net Promoter Score, from 18 scored reviews- Promoters 3
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 25% 8 answers
- 50% 2 answers
- 67% 3 answers
- 7.4/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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