ReviewPro
ReviewPro, a Shiji Group company, provides cloud-based guest experience management software for hotels and other hospitality businesses, offering tools for online reputation management, guest feedback collection, and analytics to improve service and operations. Its platform aggregates reviews and survey data from multiple channels, delivers insights and alerts to staff, and integrates with property management and other hotel systems. The company generates revenue through SaaS subscriptions and related services sold to hotel groups, independent properties, and other accommodation providers worldwide.
- Customer Support & Help Desk
- Product Analytics & Feedback
- Revenue
- $20.0M
- Employees
- 150
- Founded
- 2008
- Headquarters
- Barcelona, Spain
What 10 Arbolus experts think of ReviewPro
NPS scores are highly positive, with 67% scoring 9 or 10, and none below 7. Renewal intent is strong in 56% of recorded responses, uncertain in 22%, and negative (No) in 11%. Implementation stages show most customers have used the solution for more than one year (78%), reinforcing platform stickiness. The main themes are high satisfaction among long-term users and strong alignment with operational needs.Overall Customer Sentiment: Positive
Who reviewed ReviewPro
- C-Suite 44% (4)
- Director 22% (2)
- Manager 33% (3)
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 4
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Oct 9
- May 10
- Jun 9
- Jul 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 33% 3 answers
- 100% 2 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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