ROUTE MOBILE
Route Mobile is a cloud communications platform provider that offers messaging, voice, email, and other CPaaS services to enterprises, over-the-top (OTT) players, and mobile network operators. The company enables clients to deliver SMS, RCS, WhatsApp, and other omnichannel customer engagement and authentication communications at scale via APIs and managed services. It generates revenue by charging for usage-based messaging and communication services, as well as related value-added solutions and connectivity to global telecom networks.
- Communications & Meetings
- API Management & Integration
- Cybersecurity Services
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2004
- Headquarters
- Mumbai, India
What 5 Arbolus experts think of ROUTE MOBILE
NPS scores are highly positive, with 60% of responses at 9 or 10 and no negative scores reported. Renewal intent is affirmed among high spenders and established customers; no churn signals are evident. 80% of customers are in 'more than 1 year' implementation stages, indicating entrenched usage and product stickiness. Key quantitative themes include satisfaction with performance, high retention likelihood, and successful transition from pilot to entrenched deployments.Overall Customer Sentiment: Positive
Who reviewed ROUTE MOBILE
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
Employer names and spend open once the report publishes.
Tell us when the ROUTE MOBILE report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
80 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 3 months- May 10
- Jun 9
- Aug 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 34 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
Top alternatives
Most weighed by ROUTE MOBILE customers
More in IT Infrastructure & Cloud and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use ROUTE MOBILE
Do you use ROUTE MOBILE at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 5 customers of ROUTE MOBILE have already contributed
Takes a few minutes. Your identity stays anonymous.