Replicant
Replicant provides an AI-powered contact center automation platform that uses voice and chat “Thinking Machines” to handle customer service conversations for enterprises, reducing call volumes for human agents while integrating with existing CRM and ticketing systems. The company sells its software on a subscription and usage basis to mid-market and large businesses across industries with high customer support volumes.
- Customer Support & Help Desk
- Conversational AI & Chatbots
- Contact Center Software
- Revenue
- $35.0M
- Employees
- 220
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of Replicant
NPS scores are widely distributed: two at 10, two at 8, several between 5 and 7, leaving an average-to-positive overall impression. 40% of responses show explicit renewal interest, while half are either unsure or non-committal. Most implementations are within LessThan1Year or Pilot stage (60%), with just 30% in mature adoption. Key themes are high value perception and expectations around AI-driven automation, balanced by early lifecycle uncertainty.Overall Customer Sentiment: Positive
Who reviewed Replicant
- C-Suite 62% (8)
- Director 23% (3)
- Manager 15% (2)
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Sentiment
7 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 6
- Detractors 3
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
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