ReadMe
ReadMe provides a developer documentation platform that helps software companies create, manage, and publish interactive API docs, developer hubs, and reference guides. Its tools support collaboration between product, engineering, and developer relations teams and generate revenue through subscription-based SaaS plans. The platform is used by organizations to improve API onboarding, support, and usage analytics for their developer ecosystems.
- Knowledge Management & Collaboration
- API Management & Integration
- Revenue
- $12.0M
- Employees
- 70
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 39 Arbolus experts think of ReadMe
The NPS distribution reflects a positive average, with values ranging from 1 to 10, but most scores cluster in the 7-10 range. Renewal intent is mixed; several Influencers and high spenders show willingness to renew, while mid-tier spenders and pilots are less sure. Implementation stage data shows many customers with over a year of usage and some in pilot or early adoption phase. Key feedback themes highlight satisfaction with publishing APIs, manageable cost, and onboarding benefits; cons include feature parity with alternatives and concerns over governance/versioning. Overall Customer Sentiment: Positive
Who reviewed ReadMe
- C-Suite 59% (23)
- Director 21% (8)
- Manager 21% (8)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about ReadMe.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 39 scored reviews- Promoters 15
- Passives 16
- Detractors 8
Cumulative NPS by month
+2 over 6 months- Oct 6
- Nov 7
- Jun 5
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.
Praised
- Effective API Documentation and Integration
- Cost Management
- Faster External Integrator Onboarding
- Enhance Governance/Versioning Capabilities
Criticised
- Vulnerability to Price Hikes
- Feature Gaps in Governance and Export
- Losing Feature Leadership to Alternatives
- Migration to Feature-parity Alternatives
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 38% 13 answers
- 50% 2 answers
- 50% 4 answers
- 8.6/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by ReadMe customers
Report
More in Workplace & Productivity and Development Tools
Other companies in both categories with a customer report.
For people who use ReadMe
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