Parloa GmbH
Parloa GmbH provides an AI-powered contact center platform that automates customer service interactions across voice and chat channels for enterprises. Its software combines conversational AI, speech technology, and integrations with existing contact center systems to handle routine inquiries and support agents in live conversations. The company generates revenue through subscriptions and usage-based fees for its cloud-based platform and related services.
- Conversational AI & Chatbots
- Contact Center Software
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2017
- Headquarters
- Berlin Treptow, Germany
What 26 Arbolus experts think of Parloa GmbH
26 customers have reviewed Parloa GmbH so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Parloa GmbH
- C-Suite 73% (19)
- Director 27% (7)
Employer names and spend open once the report publishes.
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Sentiment
19 Net Promoter Score, from 26 scored reviews- Promoters 7
- Passives 17
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Oct 8
- Jan 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 20 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 59% 17 answers
- 43% 7 answers
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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